Refund policy

Updated October 26, 2026

Returns and refunds

Request eligible returns within 30 days of delivery; the carrier’s first acceptance scan must fall within that window. Returns receive store credit after inspection.

Items must be unused, unworn, clean and resellable, with attached tags, original packaging and accessories. Ineligible items may be sent back without credit.

One prepaid return label per order is free; additional labels cost $15 each. Combine items when possible. Original shipping charges are nonrefundable.

Contact ChenHype before returning anything. After approval, use the supplied label and retain your acceptance receipt.

Report arrival defects within 14 days with photographs. Wear, washing and misuse are excluded. Confirmed defects may receive replacement or another resolution.

Final-sale and mystery/blind-box items cannot be returned for non-quality reasons. Defect/transit-damage claims for mystery items require continuous unboxing evidence showing the sealed parcel, shipping label, opening and issue.

Credit never expires, belongs to the original order email and is used while signed in. Credit-funded purchases are final sale.

No customer cancellations after ordering, except where required by law. See our Order Cancellation Policy. Original-payment refunds apply to merchant cancellations, unfulfillable orders or legal requirements; allow 3–10 business days after issuance.

Late, abusive, fraudulent or noncompliant returns may be declined. Mandatory consumer rights remain unaffected.

Contact ChenHype · contact@chenhype.com

Discord membership and promotion purchases marked non-refundable retain their stated terms.